Terms & Conditions

1. Acceptance of Terms

By accessing and using ws.mortch.cn (hereinafter referred to as "the Website"), you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue use of the Website immediately.

2. Orders & Payments

• All orders are subject to our confirmation and acceptance.
• We reserve the right to refuse any order for any reason.
• Displayed prices may exclude taxes and shipping fees; final total shown at checkout.
• Accepted payment methods include bank transfer, credit cards, PayPal, and other electronic payments.

3. Product Information

• Product images are for reference only; actual products may vary slightly due to lighting or manufacturing updates.
• Product specifications may change without prior notice; we strive to keep information accurate.
• Some products may have specific installation requirements or restrictions — always check the item description.

4. Shipping Policy

• Standard delivery time is 3–7 business days for domestic orders.
• International orders may require additional customs clearance time; we are not responsible for customs delays.
• We are not liable for shipping delays once the package is with the carrier.
• Customers must provide accurate shipping addresses; redirection fees may apply for incorrect addresses.

5. Returns & Refunds

• Unused items may be returned within 7 days of receipt for a refund or exchange.
• Products must be returned in original packaging with all tags and accessories.
• Customized or made-to-order products are non-returnable unless faulty.
• Refunds will be processed within 7 business days after we receive and inspect the returned items.

6. Intellectual Property

• All website content (text, graphics, logos, images) is protected by copyright and may not be reproduced without written permission.
• "Mortch" and related trademarks are owned by our company.
• Unauthorized commercial use of any content is strictly prohibited.

7. Limitation of Liability

• We are not liable for damages caused by improper product use, installation, or accidents.
• In any event, our maximum liability shall not exceed the total order value paid by the customer.
• We are not responsible for indirect or consequential damages (loss of profits, data, etc.).

8. Governing Law

• These Terms are governed by the laws of the People's Republic of China.
• Any disputes arising shall be submitted to the competent courts in our company's jurisdiction (Hangzhou, China).

9. Modifications

We reserve the right to modify these Terms at any time. Revised Terms will take effect immediately upon posting on the Website. Your continued use constitutes acceptance of the changes.

Contact Information