Terms & Conditions

.How to Order:

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Please check here to know 'How to Place Order' from Mortch Motor, Online Order System.
1). Please collected the items with quantity which you are going to order.
2). Click Check Out to complete the order.
3). We will contact with you for your confirmation.

2.Mini Order:
1). Scooter: 1*20FCL container, mixed order is accepted(2 kinds).
2). Spare Parts: US$4,000.00, we also accept small order with US$100.00/shipment extra-handling charge.
3). Sample Term: Sample order is available with confirmation from us.

3.Price terms:
We offer FOB, CFR and CIF price terms.

4.Payment terms:
1). T/T: 50% deposit pay in advance, then balance against the copy of the B/L.
2). If the order less than US$50,000.00, payment should be 100% in advance.

5.Method of Payment:
1). : Bank Transfer
2). : Western Union
3). : Online payment, paypal.com -- Order Total Lower than US$2,500.00, Weight Less than 60kgs.
4). : Online payment, moneybookers.com  -- Order Total Lower than US$1,200.00, Weight Less than 60kgs.

6. Postage of samples:
Buyer bear the postage of DHL, UPS, Fedex, EMS etc or shipping freight. But buyer also can supply a account No. of DHL / UPS / Fedex / EMS to bear the freight collect.

7.Leading time
1). usually within 10 working days for samples after the receipt of full amount.
2). usually within 20 working days for bulk order after the receipt of deposit.
But the exact time of delivery must depend on the actual produce condition of idiographic product at that time.

If FOB, we can help you to arrange the relative shipping matters, the cost will be checked with shipping company after you place your order for sea shipping. Also you can specify shipping agent.
Express and Air flight cost can be find from our website.
: Minimum weight - 40Kgs
: Minimum Volume - 1CBM
: Minimum weight - None
: Minimum weight - None
Note: Import duties, taxes and other customs related charges are not included. Buyers bear all responsibility for all extra charges incurred (if any).

9.Quantity for Container
20" container, can load about 28 CBM.
40" container, can load about 58 CBM.
40 HQ container, can load about 68 CBM.

1). Spares parts: 1% of the easily damaged parts or Equal to 0.8% of the total amount for free.
2). We supply strong and attractive warranty for our products. we supply 12 months or 10,000KM warranty for main parts like engine and frame under normal use as per USER MANUAL;

11.Returns(Spare parts):
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To obtain an RMA number, you must send us a request using our Contact Form selecting "Returns (RMA Request)" from the subject drop-down list of the contact form.

All RMA requests must be received within 60 calendar days of the date you received your order. All returned packages must have the RMA number clearly displayed on the outside of the packaging or on the shipping label. Returns received without an RMA number clearly displayed on the outside of the package will be refused and returned to sender.

RMA numbers are valid for 30 calendar days after issuance. You must return your item within 30 days after we issue your RMA number. Returns received more than 30 days after issuance of an RMA number will be refused.

We recommend you use a delivery service with tracking so that you may track your package's progress back to us. We also recommend you insure your package against shipping damage with your selected carrier.

All returned items are subject to a 10% restocking fee and must be in received in new, unused condition. In addition, returned items must not have been installed. No refunds or exchanges will be issued for used items or items that show signs of being installed on your scooter.

Returned items must be packaged properly and received at our warehouse undamaged. Please note that new packing material will need to be used for the return of heavy items such as batteries, electric motors, and gas engines. Re-using our packing material may not be adequate. Our packing material is designed for a one way shipment from our warehouse to the customer. Any approved return where the item is received broken or damaged due to poor packaging will be rejected.

Refunds are for the item purchase price (minus restocking fee) and will be made only to the payment method of the original order. Shipping charges are non-refundable. Return shipping is the responsibility of the customer.

The Prices online are based on FOB Ningbo/Shanghai, China

All conditions above mentioned, which just for customer reference, the actual situation, welcome customers negotiate with us if special situation with any questions.